slingbox channel up / down does not work

123qwe · Post by **123qwe** » Wed Jun 04, 2014 7:35 am

i connect my tvsource to slingbox pro hd on coax input ,

the remote control works good ,

every button works good , but the channel up/down doesn't work ,

how to solve it ?

Post by **vickyg2003** » Wed Jun 04, 2014 12:36 pm

For starters we need to know the make and model of the device you are trying to control.

Then we need to know how you set it up with the slingbox. Did you use an official setup or did you use one of our bins. If you did use one of our bins, post a link to the file.

This should be easy to correct with a custom bin, but we really need information from you.

123qwe · Post by **123qwe** » Wed Jun 04, 2014 3:35 pm

hello

i told not well about my device setting , sorry ,
in my country , there is still a coax without extra device .

in other words,
in slingbox setting , when i choose coax , there are two choices ,
1 coax with device , 2 coax from wall ,
now i choose 2 on my slingbox .

it works well , i can press any num and slingbox can turn channel correctly ,
for example , i press "55" , then my TV turns to "channel 55 " ,
but i cant turn to 56 by press "Channel UP" , i dont know why .

i try to search solutions on web , but i find no one has this issue...

i try to ask the customer service on slingbox website ,
but he says i am over the warranty period ......
so i post my issue on JP1 , thanks

Post by **vickyg2003** » Wed Jun 04, 2014 6:18 pm

Alan is our expert. I've never seen a slingbox. Hopefully Alan will have an answer for you.

I can only guess.

My guess would be that you didn't run a SCAN when you setup your sling box for coax. The scan builds a channel list. If no list is available only direct channel entry will work. That certainly sounds like your problem.

alanrichey · Post by **alanrichey** » Thu Jun 05, 2014 12:35 am

As Vicky said, this has absolutely nothing to do with this forum, as the virtual remote for the coax input is built into the Pro HD. I would post your request in the official Slingbox forum although Vicky's suggestion of rerunning the scan is a very good start point.

123qwe · Post by **123qwe** » Thu Jun 05, 2014 4:20 am

i set the slingbox :

1. coax from wall
2. scan and find 100up channel
( if i dont do that , it still work , but i do )
3. i can remote control well but cant " channel up / down "

so i dont know what makes the " channel up / down " failed...

alanrichey · Post by **alanrichey** » Thu Jun 05, 2014 4:39 am

Sounds like a broken Slingbox.

123qwe · Post by **123qwe** » Thu Jun 05, 2014 4:43 am

wow .......sad

sometimes i can channel up / down , but it ususally cant !
but the other input can remote well : up/down/goto ( by IR )