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xsight touch unresponsive

 
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chuliu



Joined: 04 Dec 2010
Posts: 388
Location: Hong Kong

PostPosted: Sat Jun 01, 2019 4:54 am    Post subject: xsight touch unresponsive Reply with quote

My friend bought an xsight touch remote and he found that the remote buttons are unresponsive. I asked him to press power+ ok and put the battery back. It now displays that upgrade mode and ask to connect usb to upgrade. I wonder if he should use rimr to complete the upgrade. Thanks.
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mathdon
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Joined: 22 Jul 2008
Posts: 3251
Location: Cambridge, UK

PostPosted: Mon Jun 03, 2019 7:28 am    Post subject: Reply with quote

I can't say if it will work, but it is worth a try. The remote will be useless until the upgrade is completed, and RMIR is the only tool still available to do an upgrade. If he tries it, please report what happens - not just "It doesn't work", give as much info as you can.
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Graham
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mdavej
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Joined: 08 Oct 2003
Posts: 4005

PostPosted: Mon Jun 03, 2019 9:43 am    Post subject: Reply with quote

He will need to use RMIR eventually anyway if he ever wants to program macros or activities or add any new devices that aren't built-in.

Maybe repeat the power+ok+battery procedure to get out of upgrade mode for the moment:
https://www.avsforum.com/forum/93-remote-control-area/2129490-nevo-c2-stuck-upgrade-mode.html
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chuliu



Joined: 04 Dec 2010
Posts: 388
Location: Hong Kong

PostPosted: Mon Jun 03, 2019 10:26 am    Post subject: Reply with quote

I remote accessed his pc and performed a firmware upgrade for him. Unfortunately, according to him, the remote is still unresponsive and stuck at either region selection or a few screens into the initial setup. He said that the original battery was not working and he has purchased a generic battery off the web.
He suspects if the battery could be the cause. Strangely from the rmir, the remote seemed responsive when I remote accessed his pc, either download from remote or perform a firmware update.
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mdavej
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Joined: 08 Oct 2003
Posts: 4005

PostPosted: Mon Jun 03, 2019 11:21 am    Post subject: Reply with quote

If it works at all, battery is probably fine. Touchscreen could be bad. That's happened to a few of mine.
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