View previous topic :: View next topic |
Author |
Message |
BlueJayC
Joined: 27 Aug 2018 Posts: 5
|
Posted: Mon Aug 27, 2018 9:24 am Post subject: Altice One (Sagemcom DCIWA384 UHD Alt US) |
|
|
Hey all. I have a question I hope someone can help out with. (Note: I'm a noob and have very limited knowledge regarding this stuff so please take it easy on me.)
I just upgraded my cable box to an Altice One through Optimum (formerly Cabelvision) and now am having difficulty accessing the remote function through my Slingbox 350.
I'm looking for any compatible remotes and/or custom .bin files for devices that can operate the box. All of the information I've been able to find thus far is below:
1. Device: Altice One (Sagemcom DCIWA384 UHD Alt US)
2. Type of device: Cable Box
3. Year: 2017
4. JP1/UEI Remote model: Unknown (factory model is T4HU1608 35k)
5. Do you have a JP1 cable? No
6. Still have original remote? Yes
7. Checked the file section? Yes (as best I could)
8. Checked Pronto file section (at R/C)? Yes (as best I could)
9. Partially working setup code? No
10. Learning remote question? n/a
11. Have you tried the JP1 Lookup Tool? Yes, didn't find anything
12. If you have a OARUSB04G (or similar) remote, have you tried simpleset.com? n/a
The first box at this link appears to be the same as mine: https://apps.fcc.gov/els/GetAtt.html?id=182021&x=
Any assistance or direction would be greatly appreciated. |
|
Back to top |
|
|
The Robman Site Owner
Joined: 01 Aug 2003 Posts: 21238 Location: Chicago, IL |
|
Back to top |
|
|
BlueJayC
Joined: 27 Aug 2018 Posts: 5
|
Posted: Mon Aug 27, 2018 10:38 am Post subject: |
|
|
Thanks for the reply. I'll start plugging away to see if any work. Much appreciated. |
|
Back to top |
|
|
BlueJayC
Joined: 27 Aug 2018 Posts: 5
|
Posted: Mon Aug 27, 2018 11:26 pm Post subject: |
|
|
Unfortunately none of the Sagemcom .bin files worked. Any recommended alternatives? Is this something that may require a custom virtual remote build? If so I'm way too novice to do that myself can you possibly recommend someone that may be able to assist?
Any and all information is much appreciated. |
|
Back to top |
|
|
Barf Expert
Joined: 24 Oct 2008 Posts: 1415 Location: Munich, Germany |
Posted: Tue Aug 28, 2018 1:31 am Post subject: |
|
|
There is one (and only one) line of interest in the PDF document you linked. It says
Quote: | IR sensor : 56KHz, SA protocol |
so the protocol is probably non-standard. Anyone knows what "SA" means? |
|
Back to top |
|
|
alanrichey Expert
Joined: 24 Mar 2008 Posts: 3529 Location: UK/USA |
|
Back to top |
|
|
BlueJayC
Joined: 27 Aug 2018 Posts: 5
|
Posted: Tue Aug 28, 2018 6:47 am Post subject: |
|
|
Worked like a charm. Many thanks.
Sorry for the PM I'm not an active member on this board so wasn't sure what was the best approach for receiving a response.
Every single Altice One user with these new boxes has been experiencing the same Slingbox issues and as best as I can tell through my dive down the internet rabbit hole which ended here at this forum alanrichey is the only one to come up with a solution. Kudos to you sir and thanks for the assistance. |
|
Back to top |
|
|
alanrichey Expert
Joined: 24 Mar 2008 Posts: 3529 Location: UK/USA |
Posted: Tue Aug 28, 2018 7:03 am Post subject: |
|
|
Good, glad you are sorted |
|
Back to top |
|
|
The Robman Site Owner
Joined: 01 Aug 2003 Posts: 21238 Location: Chicago, IL |
Posted: Tue Aug 28, 2018 9:27 am Post subject: |
|
|
Good find, if that bin works chances are there are built in codes that also work, try selecting the SA brand in the Slingbox setup, the code numbers should be 0477, 0877 or 1877. That way folks that aren't comfortable loading a bin file might also be able to get their new Sagamcom boxes working. _________________ Rob
www.hifi-remote.com
Please don't PM me with remote questions, post them in the forums so all the experts can help! |
|
Back to top |
|
|
BlueJayC
Joined: 27 Aug 2018 Posts: 5
|
Posted: Wed Aug 29, 2018 10:37 pm Post subject: |
|
|
The Robman wrote: | Good find, if that bin works chances are there are built in codes that also work, try selecting the SA brand in the Slingbox setup, the code numbers should be 0477, 0877 or 1877. That way folks that aren't comfortable loading a bin file might also be able to get their new Sagamcom boxes working. |
Good call. To update, the recommended .bin file worked but the remote responses were a little glitchy and there were some non-responsive buttons.
Through trial and error I found that for the Altice One box selecting the following items during the Slingbox setup yielded the best results and produced a virtual remote with full functionality without the necessity of uploading a custom .bin file:
1. When selecting a remote choose the "Pick Tab."
2. When selecting Device Type choose "Cable Box"
3. When selecting Manufacturer choose "Scientific Atlanta"
4. When selecting Model choose "Explorer 2000"
Please note I have a Slingbox 350 and in order to hook it up to the Altice One box which only has a single HDMI output I had to purchase this converter: http://www.slingbox.com/HDMIConverter |
|
Back to top |
|
|
|