6-in-1 A/V Remote
(15-1918)                 Troubleshooting            Faxback Doc. # 38052


If the 6-in-1 Remote Control stops working after you have successfully
tested the control for each device, or if you are unable to get the remote
control to work at all, check the following:

    Confirm that your remote control devices are working properly by using
    the original remote control or the manual controls.

    Be sure you press the device key for the device you want to control
    before you press any other key.

    Replace the batteries.

    If some of the keys do not function for your device, you might be able
    to search for a better device code.

DOWNLOADING UPDATED CODE INFORMATION

If you are still experiencing difficulties getting your equipment
programmed with the 6-in-1 Remote Control, you might want to upgrade your
remote control with new codes.  This can be done by simply calling our
toll-free Radio Shack Customer Service Hotline at 1-800-950-7044.  If you
have already set up your 6-in-1 for other equipment, downloading updated
information erases those codes from the 6-in-1 memory.

    Note:

    Your remote control's telephone upgrade feature is designed to work
    with any telephone that meets current FCC specifications for hearing
    aid compatibility.  Please do not use cordless or cellular phones when
    calling for a telephone upgrade.

To upgrade your 6-in-1 Remote Control, simply follow these steps:

1.  Write down the brand names, model numbers and manufacturer's dates for
    each type of device (TV, VCR, cable box, etc.) that you want to
    upgrade into your 6-in-1 Remote Control.  Have this information with
    you when you call the Radio Shack customer service representative.

2.  Call the Radio Shack Customer Service Hotline at 1-800-950-7044.

3.  Tell the customer service representative the brand name, model number,
    and manufacture date for each infrared device you want to load into
    your 6-in-1 Remote Control.

4.  After providing the brand, model, and manufacture date information to
    the Customer Service Representative, press SET UP until the red
    indicator light blinks twice.  Then, press PWR and the red indicator
    light will light continuously.

5.  Hold the 6-in-1 Remote Control up to your telephone's earpiece as
    shown.

    Notes:

    You must hold the earpiece of your telephone over the receiver of
    your remote control as shown above.  If you do not, the 6-in-1
    Remote Control might not be able to properly receive the information
    coming over the telephone.

    While the 6-in-1 Remote Control is receiving information, the red
    indicator light blinks occasionally to confirm the information
    transfer.

    When the 6-in-1 Remote Control has successfully received the
    information for your infrared devices and downloading is completed,
    the red indicator light blinks twice.

Fast Search

If you have downloaded more than one device code, the remote control has a
Fast Search feature which allows you to quickly search all loaded device
codes, one at a time, until you find the right one.

As soon as the upgrade operation is complete, the 6-in-1 Remote Control is
ready for you to Fast Search the downloaded codes.  For example, to search
the codes downloaded into the remote control's TV memory:

1.  Turn on your TV.  Point the remote control at your TV and press TV.
    The remote control will send the power signal for the first TV code
    loaded.

2.  If your TV does not turn off, press 1.  Your remote control sends the
    power signal for the second TV code loaded.

3.  Continue pressing the number keys (2, 3, 4, and so on) in succession
    until your TV responds.

4.  Once your TV responds, press any other device key to lock in your
    code.

    Repeat Steps 1-4 to search other devices that you have downloaded
    codes for from your telephone the same way.

5.  To leave Fast Search, press SET UP.

    Notes:

    You can search up to eleven codes for each device mode
    (TV, VCR, and so on) provided eleven codes were loaded.

    You can change devices in Fast Search by pressing the appropriate
    device key (TV, VCR, CBL and so on) or press SET UP to exit
    Fast Search at any time.

(br/km-02/19/1997)