Here's some extra info from an email conversation that I had with Steven...
Steven Kovacs wrote:Hi Rob;
I am not looking for special treatment by sending you an e mail. I love your website, and I love the Remote Master Program, but my remote master program stopped working. I do not know how do do a posting on your jp1 website with an attachment to the posting so I am sending you this e mail. I re downloaded the program and I still have the same problem. The problem is this. Right after i select the remote I am using I get a message that says there my be a problem with the remote master software and I need to do a Raw Download and save the file. I did that and I saved the file which I have attached to this e mail. Why does it still say I have a software problem if I did a whole new complete download of the program, and how can I get the program working again? Hold on. Now I have a greater problem.I just did a fresh download of Remote Master and now when I click on the Remote Master Executable Jar file that would always open the Remote Master Program in the past, absolutely nothing happens. What do I need to do to get Remote Master working again? I really want to keep using this great program, and thank you very much for your help.
we have a file section on the JP1 site and there is a folder in it called the Diagnosis Area. load your file there then include a link to it when u post. I am the wrong person to help with this, you need Graham (mathdon).
Steven Kovacs wrote:Thanks Rob. But I have 2 questions...
1. How do I contacts this Graham (mathdon)?
2. How do I attach the file I downloaded in a posting?
Thank You for the help.
you don't contact him per se, you post asking for help in the forum and he will find you, as will others who can help.
as for posting the file, first load it up as I explained in my last email, then navigate back to the file that you just posted, then point to the URL (the line that starts with htt
p:// ) at the top of the page and highlight it, then do CNTL+C which will "copy" it, then when you want to refer to the file in your post, do CNTL+V to paste it into the post.
Steven Kovacs wrote:I read the instructions on how do do a posting in a forum but I still do not how to dot it. It says click the "relevant" button". What and where is the relevant button?
2. As far as loading up the file to a posting you said you explained that in an earlier e mail but I don't see that. How do I attach the file to a posting assuming i will ever learn how to post something. Sorry to be a pain but I really, really, really need to get Remote Master working again. Thanks for any help.
sorry, I don't know how help further
Steven Kovacs wrote:It says click on the relevant button to do a posting. What is the relevant button?
what instructions r u reading?
Steven Kovacs wrote:I'm reading the FAQs. I can now get the program to open but after I choose the remote I still get the message that says "there might be a problem with software. Do a Raw Download." I've done the raw download. How do I send the raw download file that is on my desktop, and who do I send it to.
I've explained twice how to post ur file, so I don't know what else to add. I just asked you to send me the link to the instructions that you are trying to follow but you didn't send them.