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Tommy's new JP1.2/1.3 USB & Atlas OCAP 30333033
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wified



Joined: 23 May 2007
Posts: 18

                    
PostPosted: Sun Oct 12, 2008 5:11 pm    Post subject: Reply with quote

I got one of Tommy's JP1.3 interfaces:

http://www.hifi-remote.com/forums/viewtopic.php?t=9405

and the problem discussed above is no longer present. Tommy's interface is in it's 3rd version since the above problems, and it now works perfectly with Vista.

My advice: DO NOT BUY the JP1.x interface from DIYgadet.com, or any other place selling similar interfaces, if you are using it with the Atlas OCAP and Vista. I wrote DIY about this, and they didn't even try to help fix it. And they wouldn't even respond to my request to return the product to them.

UPDATE: I finally did hear back from DIYgadet.com. They offered to allow me to send everything back for a refund. But, since they are in Canada, it would cost me about as much as the refund to send it back. Again, just get Tommy's interface - it just works.


Last edited by wified on Tue Oct 28, 2008 9:31 pm; edited 1 time in total
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prelude
JP1 Vendor


Joined: 26 Jun 2004
Posts: 119
Location: Canada

                    
PostPosted: Tue Oct 28, 2008 4:02 pm    Post subject: Reply with quote

wified wrote:
I got one of Tommy's JP1.3 interfaces:

http://www.hifi-remote.com/forums/viewtopic.php?t=9405

and the problem discussed above is no longer present. Tommy's interface is in it's 3rd version since the above problems, and it now works perfectly with Vista.

My advice: DO NOT BUY the JP1.x interface from DIYgadet.com, or any other place selling similar interfaces, if you are using it with the Atlas OCAP and Vista. I wrote DIY about this, and they didn't even try to help fix it. And they wouldn't even respond to my request to return the product to them.


Sorry we didn't receive a response from you so we thought the problem was solved. We have offered help and also offered a refund but we didn't get your response from our last reply:






I have removed sensitive information, but I believe you are the person who opened the ticket. Smile

Anyways, our refund offer still valid. (maybe your spam filter caught our email?) Smile
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