New Xsight Touch is not working anymore

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tajvdz
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Post by tajvdz »

mathdon wrote:
The Robman wrote:Graham,
Is there a way for him to force a firmware upgrade using RMIR, even if RMIR thinks he has the most recent version? The best I can think of, regarding his remote issues, is that the firmware has become corrupted.
Yes. Download the remote into RMIR (or open an XSight setup in it). The Advanced menu should then have an item XSight operations. Click this to open the submenu and then select the checkbox item Force XSight Firmware Upgrade. Now do a download. It will run the upgrade process regardless of whether the existing firmware is the latest one or not.
I did the firmware upgrade. It failed at first but I had to run Rmir in administration mode. After the firmware upgrade was ready Rmir asked if it must continue with the download. I did that. after that I opened my saved config and wrote that to the remote. But while typing this my remote stopped working again. So I think the firmware upgrade was not the solution. Or did I do something wrong?

I also chose for the download after the upgrade but didn't write the config again. So far it is working. Another option is not to download after the upgrade. I will try this if the problem isn't solved. So far it is still working...
tajvdz
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Post by tajvdz »

Well problem is still not solved. After the second attempt with the firmware it worked for an hour or so. After that I only get the logo. I don't connect it to the pc with usb because I had the problm last week that the pc didn't recognize the remote anymore. The only thibng I didn't test is do a download so it asks for a firmware upgrade but say no to the download after that. Or is this not important and is it only the formware upgrade and is it not important what to do with the remote config?
But that I still have the problem after I did 2 firmware upgrades I think it is a technical failure or not?
tajvdz
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Post by tajvdz »

I received the third remote today. I put the settings in and it works fine. No problems with the keys/buttons at all like on my old one. Just like my first remote (this is also a One For All) it doesn't have 2 options in the settings that the Acoustic research has. One has something to do with RF that couldn't be changed and the other one is Tilt. The 2 One For All remotes have the same values in the about section. In the Acoustic Research the IR blaster number and Ir Library number were different.

On this remote the cover on the usb port is missing. Same on my old one. It got lost. The Acoustic research has it but I think I have to open the remote to replace it or not?

Another thing that surprised me a lot is that this one doesn't have the sticky coating in the middle. Was that changed later because it caused problems?

Well lets hope that this one works longer than the 2nd one...
mathdon
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Post by mathdon »

Interesting. I had always thought that the firmware of the ARRX and OfA versions of the XSight Touch were functionally identical even though I was aware that the firmware binaries for the upgrade process were different. I am sure you are not the only user with an ARRX18G XSight Touch. Could any other user with one let us know if theirs has these additional options and if they have had any trouble using it with RMIR? I say with RMIR as RMIR will not be interpreting the settings values for these additional options, so I am wondering if your problems are caused by a .rmir file for the OfA XSight Touch being not quite compatible with the ARRX version.

Edit: The cover on the USB port is inconsequential. I suspect they always break off with repeated use. Certainly mine has done so.

Edit2: When you say your OfA Touch doesn't have the sticky coating, do you mean that it has a coating but it has not gone sticky? The coating on my OfA Touch, which is an original expensive one from OfA, is present but has not gone sticky. I have remotes of other types with coatings that have gone extremely sticky, so it is nothing to do with the environment in which my remotes are kept.
Last edited by mathdon on Fri Oct 25, 2024 7:35 am, edited 2 times in total.
Graham
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Post by The Robman »

Is this an ebay purchase? When these remotes first came out they were expensive and not very popular, so it appears that OFA dumped a ton of them in China, because for a while there, we could get as many as we wanted for just under $20 each, then just as quickly the supply died up. So, I imagine that any remote that you're buying today is quite old stock.
Rob
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mathdon
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Post by mathdon »

If you can get your ARRX in a working mode long enough, could you do the following for me, please? Do a factory reset, load the result into RMIR then select Preserve original data on the Advanced menu. The hex on the Raw Data tab should now be in Blue to show that it is the original data, not modified by RMIR. Then save it as a .ir file (use File > Save as and select IR file (*.ir) on the Files of type: dropdown). This will save the original data without interpreting it. Finally post it in the Diagnosis Area for me to see, preferably zipped to save space. The factory reset should ensure that the setup has not been affected by RMIR and the other steps should ensure that it gets saved unchanged. I hope that this should give me enough information to identify how these new settings are stored and maybe also if there are any other changes in the storage format from what RMIR expects.
Graham
tajvdz
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Post by tajvdz »

mathdon wrote:Interesting. I had always thought that the firmware of the ARRX and OfA versions of the XSight Touch were functionally identical even though I was aware that the firmware binaries for the upgrade process were different. I am sure you are not the only user with an ARRX18G XSight Touch. Could any other user with one let us know if theirs has these additional options and if they have had any trouble using it with RMIR? I say with RMIR as RMIR will not be interpreting the settings values for these additional options, so I am wondering if your problems are caused by a .rmir file for the OfA XSight Touch being not quite compatible with the ARRX version.

Edit: The cover on the USB port is inconsequential. I suspect they always break off with repeated use. Certainly mine has done so.

Edit2: When you say your OfA Touch doesn't have the sticky coating, do you mean that it has a coating but it has not gone sticky? The coating on my OfA Touch, which is an original expensive one from OfA, is present but has not gone sticky. I have remotes of other types with coatings that have gone extremely sticky, so it is nothing to do with the environment in which my remotes are kept.

No like i said last week the Acoustic Research has 2 more options including Tilt. I didn't use it nd turned it off right away because it is anoying.

Yes on my first remote the cover also broke. I don't think it is worth the hassle of replacing it since it will break for sure,

Yes the One For All I have now has a coating but it didn't get sticky. The coting of my first One for al got sticky and I remioved the coating. On the Acoustic research it was sticky right away. After 2 weeks it picked up a lot of dust and because of that it doesn't feel that sticky anymore.
tajvdz
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Post by tajvdz »

The Robman wrote:Is this an ebay purchase? When these remotes first came out they were expensive and not very popular, so it appears that OFA dumped a ton of them in China, because for a while there, we could get as many as we wanted for just under $20 each, then just as quickly the supply died up. So, I imagine that any remote that you're buying today is quite old stock.
The acoustic research was an Ebay purchase. New in the box but it was used. Looked like new but used. The first One for all I bought in a shop years ago. The new one for all I bought on a Dutch marketplace and ws hardly used.
tajvdz
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Joined: Sun Feb 09, 2020 5:24 pm

Post by tajvdz »

mathdon wrote:If you can get your ARRX in a working mode long enough, could you do the following for me, please? Do a factory reset, load the result into RMIR then select Preserve original data on the Advanced menu. The hex on the Raw Data tab should now be in Blue to show that it is the original data, not modified by RMIR. Then save it as a .ir file (use File > Save as and select IR file (*.ir) on the Files of type: dropdown). This will save the original data without interpreting it. Finally post it in the Diagnosis Area for me to see, preferably zipped to save space. The factory reset should ensure that the setup has not been affected by RMIR and the other steps should ensure that it gets saved unchanged. I hope that this should give me enough information to identify how these new settings are stored and maybe also if there are any other changes in the storage format from what RMIR expects.
I can try tis when my Acoustic research remote works again. Maybe the difference caused the problem but I doubt it. I think it caused problems then right away but it worked fine for 10 days. And when it boots normally it works fine as well till it freezes.

I have pictures of the difference in options and the version numbers. I only don't know how to post them here.
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Post by The Robman »

tajvdz wrote:I have pictures of the difference in options and the version numbers. I only don't know how to post them here.
http://www.hifi-remote.com/forums/viewtopic.php?t=6557
Rob
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mdavej
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Post by mdavej »

My US Xsight AR and Nevo touch screen remotes all have the DirecTV and Tilt settings. I've never had any issues with them and RMIR. I've gone through at least 20 in the past decade or so.

Happy to provide more details
tajvdz
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Joined: Sun Feb 09, 2020 5:24 pm

Post by tajvdz »

mdavej wrote:My US Xsight AR and Nevo touch screen remotes all have the DirecTV and Tilt settings. I've never had any issues with them and RMIR. I've gone through at least 20 in the past decade or so.

Happy to provide more details
ok, so these 2 options are only in the Acoustuic Research and Nevo? Or are there also One For All Xsight touch remotes who have it? Maybe it has to do with the difference in Bootloader, IR Blaster and IR Library? The Directv RF is totally not important for me since I don't have the RF extender and Tilt is something I don't use. But I'm just wondering.

I think it is not the combination of the Acoustic Research or Nevo with Rmir but the fact that I downloaded a config from a One For All and uploaded it to an Acoustic Research. That maybe that caused my problems. But I doubt that because I also downloaded the original config from the acoustic research and I put it back in. My remote also froze.
tajvdz
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Post by tajvdz »

Here are some pictures of my remotes:

Image
The 3 remotes showing the middle part with the coating. The first is my new One for all. The second is the Acoustic research and the thirs my old One For All where I removed the coating.

Image
This shows the 2 extra options in the Acoustic research

Image
These are the differences between the Acoustic research on the let and One For All on the right
Last edited by tajvdz on Sun Oct 27, 2024 9:57 am, edited 1 time in total.
mdavej
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Post by mdavej »

Your links aren't working for me. But are both remotes touch screens?

For the record, DirecTV setting doesn't use the RF base at all.
mathdon
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Post by mathdon »

I will let Rob answer about Imgur, but if you put the web addresses into a browser, you can see your images.

On versions, your OfA Touch has exactly the same versions as mine. I also have a Nevo C2, on which I have never looked at the Settings till now. Its versions are different again:

Firmware: 1.3.33
Bootloader: 1.0.4
IR blaster: 3201AX7
IR Library: 1.2.11

The Nevo C2 doesn't support RF so there is no setting for that, but I find that it DOES have the Tilt setting. I have checked the Raw Hex on a download both with Tilt OFF and Tilt ON and, to my surprise, they are identical. So apparently the Tilt setting is not stored in user data. I suppose it must be a flag somewhere in the processor, but it is an ARM processor that I know nothing about so cannot say anything further. BTW I know RMIR says the processor is an S3F80, but these remotes have two processors. RMIR says S3F80 as it uses S3F80 protocols, which is all RMIR is interested in.

My OfA Touch has an RF On/Off setting which is changeable even though I don't have the RF add-on. I see your ARRX has DIRECTV RF which I presume is its equivalent, but I think you have said that this setting is not changeable. Is that really so? Do you know if the value of this setting is On/Off, as mine, or some more elaborate value such as a channel number? If you select this setting, what does it show?

Now that I find I have an XSight with the Tilt setting, I no longer need the download that I asked you for. So if you haven't done it then please don't bother, but if you have then I still would be interested in having it,

@mdavej: Thank you for your info. It was that which reminded me that I had a Nevo C2 and made me look for its Settings! Have you used the RF function on your XSights? Do you know whether it is just On/Off or something more detailed?

Edit for mdavej: You say For the record, DirecTV setting doesn't use the RF base at all. I'm not sure what this means. Can you elaborate please? It suggests, at least, that the setting is more than simply On/Off.
Graham
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