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USB driver not found by Windows

 
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kkl



Joined: 10 Aug 2011
Posts: 65

                    
PostPosted: Fri Mar 10, 2023 5:53 pm    Post subject: USB driver not found by Windows Reply with quote

It's been a while since I connected to my XSight Touch remote. I tried with a Windows 11 PC and got a "USB device not recognized" and "Unknown USB Device (Device Compatibility Request Failed)" in the Device Manager. So I tried with my old Windows 10 PC that previously worked and got the same error. Tried multiple different USB cables and USB ports. Tried with a 2nd XSight Touch remote. So I've tried with at least two of everything and still can't connect USB to Windows. Any thoughts? Thank you.
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kkl



Joined: 10 Aug 2011
Posts: 65

                    
PostPosted: Fri Mar 10, 2023 6:43 pm    Post subject: Reply with quote

I seem to have it working. I uninstalled all of my USB controller and hub devices, restarted, and the XSight driver installed properly.
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